Privacy Policy

Last updated: September 2026

Rootshands ("we", "us", "our") operates the website rootshands.in. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase, in accordance with India's Digital Personal Data Protection Act, 2023 (DPDP Act).

1. Who We Are

Rootshands is a proprietorship business run by Harsh Mishra, based in Aishbagh, Lucknow, Uttar Pradesh, India. Contact: rootshands.info@gmail.com | +91 73556 60673

2. Information We Collect

Name, phone number, email address — to process orders, communicate order updates, and respond to enquiries
Delivery address — to calculate shipping cost and deliver your order
Payment-related information — processed directly and securely by our payment partner, Razorpay. We do not store your card, UPI, or bank details on our servers
Reference images and descriptions you submit — only for custom bag requests
Basic browsing data — to improve website performance

We do not knowingly collect data from children under 18.

3. How We Use Your Information

To process and deliver your orders
To calculate accurate delivery charges based on your address
To respond to customisation requests
To send order confirmations and updates via WhatsApp, email, or call
To respond to queries submitted through our Contact page

4. Your Consent

By submitting your information on this website, you consent to us processing that data for the specific purpose stated at the point of collection. You may withdraw your consent at any time by contacting us.

5. Sharing of Your Information

We do not sell or rent your personal data. We only share necessary information with Razorpay (payment gateway) and courier/delivery partners, strictly to complete your order.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purpose it was collected for.

7. Your Rights

Under the DPDP Act, you have the right to access, correct, or request deletion of your data, withdraw consent at any time, and nominate another individual to exercise these rights on your behalf. Email rootshands.info@gmail.com to exercise these rights.

8. Data Security

Payment information is handled entirely by Razorpay's secure, RBI-compliant systems — Rootshands never sees or stores your full payment details.

9. Grievance Redressal

Harsh Mishra, Rootshands — rootshands.info@gmail.com | +91 73556 60673

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted here with a revised date.