Last updated: September 2026
Every Rootshands bag is handpainted and prepared specifically for your order, so we handle returns a little differently from mass-produced products.
Before your order is shipped, our team will call you to confirm the order details. This helps prevent errors and ensures you're fully certain before we dispatch.
If you'd still like to return or exchange your order after delivery, a return charge applies — equivalent to the delivery cost for your location. This covers the cost of shipping the item back and ensures fairness for a made-to-order, handcrafted product.
Once a returned item is received and inspected, eligible refunds (minus the applicable return/delivery charge) are processed back to your original payment method via Razorpay within 7–10 business days.
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging, and we will arrange a free replacement or full refund.
Please review product photos, size, weight, and description carefully, and use the confirmation call to ask any questions before your order ships.
For any return, exchange, or refund query, reach out at rootshands.info@gmail.com or +91 73556 60673.